![]() If so, the letter will list the additional documentation you’ll need to provide to continue your dispute and how to submit that documentation to us via fax, mail, or a secure link. If, after reviewing our letter, you’re still dissatisfied, look to the letter for information on whether steps to continue your dispute with us are available to you. The charge will appear on your account and statement as a “purchase adjustment.” You’ll receive a follow-up letter, either online or in the mail, that provides more details. ![]() If the merchant provides information demonstrating that the original charge is valid-or that they gave you a credit for it-we add the charge back to your account (by reversing the temporary credit) and end our investigation. Capital One provides you a temporary credit for the original charge while we investigate your dispute. We understand that having a disputed charge reapplied to your account might not be the outcome you were hoping for. What to do if the dispute charge is reapplied to your account If the merchant is found responsible, we will make the temporary credit permanent. ![]()
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